Terms and Conditions

Fanboxes.com – Terms and Conditions

1. Operator Information

These Terms and Conditions govern your access to and use of the Fanboxes.com website and services, including the purchase of any products offered through the platform.

Fanboxes.com is operated by Astrosvis Ltd, a company registered in Cyprus under registration number HE467643, with its registered address at:

Kalymnou 1, “Q MERITO”, 4th Floor

6037 Larnaca

Cyprus

2. Acceptance of Terms

By accessing, browsing, or using Fanboxes.com, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

We reserve the right to amend, update, or modify these Terms at any time at our sole discretion. Any changes become effective upon publication. Continued use of the platform constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to use this platform.

Fanboxes reserves the right to request proof of age or identity at any time and may suspend or terminate accounts that fail to meet eligibility requirements.

4. Nature of the Platform

Fanboxes operates as an e-commerce platform offering curated physical merchandise and product boxes.

All transactions result in the allocation of a physical product.

Fanboxes does not offer cash prizes, financial returns, or monetary rewards.

Products may vary slightly from images displayed due to supplier or production differences.

5. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials and all activity under their account.

Fanboxes reserves the right to suspend, restrict, or terminate accounts where fraudulent, abusive, or suspicious activity is detected.

6. Orders and Payments

All orders are subject to acceptance and availability.

We accept payment via approved payment methods available at checkout. Payment processing is handled by secure third-party providers. Fanboxes does not store full payment card details.

We reserve the right to:

• Refuse or cancel any order
• Request identity verification prior to fulfilment
• Suspend transactions where fraud or unauthorised use is suspected

Failure to provide requested verification may result in cancellation and refund to the original payment method.

7. Product Authenticity and Representation

All products are represented as authentic and sourced from approved suppliers, brands, or partners.

Images and descriptions are provided for illustrative purposes. Minor variations in packaging, colour, or specification may occur.

8. Unboxing and Product Allocation

Certain products on the platform are obtained through a digital “unboxing” mechanism.

By initiating an unboxing:

• You agree that the process is final and irreversible
• A specific product is allocated to your account immediately upon completion
• The transaction is considered fulfilled at the point of allocation

If a product becomes unavailable after allocation due to circumstances beyond our control, Fanboxes reserves the right to substitute it with an item of equal or greater value.

9. Shipping and Delivery

Fanboxes ships products globally, subject to location and logistics constraints.

Delivery timeframes are estimates and may be affected by factors outside our control, including customs delays and courier disruptions.

Customers are responsible for:

• Providing accurate shipping details
• Paying any applicable customs duties or local taxes

Risk of loss transfers upon confirmed delivery to the address provided.

Further details are outlined in our Delivery Policy.

10. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

As a general principle:

• Unboxed items are non-refundable once allocated
• Direct purchases may be eligible for return subject to stated conditions

Customers must contact support prior to initiating any return.

11. Chargebacks and Abuse Prevention

By using this platform, you agree to contact Fanboxes support to resolve any issue before initiating a chargeback.

Fraudulent or abusive actions, including but not limited to:

• False non-delivery claims
• Payment disputes without valid cause
• Exploitation of platform systems

may result in account suspension, forfeiture of balances, and refusal of future service.

12. Prohibited Conduct

Users must not:

• Use the platform for unlawful purposes
• Attempt to manipulate or exploit platform mechanics
• Interfere with system integrity or security
• Engage in abusive or harmful behaviour toward the platform or its users

13. Intellectual Property

All content on Fanboxes.com, including text, graphics, logos, and software, is the property of Fanboxes or its licensors and is protected by applicable intellectual property laws.

Users may not reproduce, distribute, or exploit any content without prior written consent.

14. Limitation of Liability

To the fullest extent permitted by law, Fanboxes shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform.

Total liability in relation to any claim shall not exceed the amount paid for the relevant order.

15. Indemnification

You agree to indemnify and hold harmless Fanboxes, its directors, employees, and partners from any claims, damages, or losses arising from your breach of these Terms or misuse of the platform.

16. Force Majeure

Fanboxes shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, supply chain disruptions, or governmental actions.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Cyprus.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

18. Contact Information

For any questions regarding these Terms, please contact Fanboxes support at [email protected].