Privacy policy

Fanboxes.com – Privacy Policy

1. Introduction

This Privacy Policy explains how Fanboxes.com (“Fanboxes”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you access or use our platform.

Fanboxes.com is operated by Astrosvis Ltd, a company registered in Cyprus under registration number HE467643, with its registered address at:

Kalymnou 1, “Q MERITO”, 4th Floor

6037 Larnaca

Cyprus

We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Account Information

• Name or username
• Email address
• Account credentials

2.2 Transaction Data

• Purchase history
• Platform credit balance and usage
• Order details

2.3 Payment Information

• Payment method details (processed via third-party providers)
• Transaction confirmations

Note: We do not store full payment card details.

2.4 Delivery Information

• Shipping address
• Contact number (if required for delivery)

2.5 Technical Data

• IP address
• Browser type and device information
• Usage data (pages visited, actions taken)

2.6 Communications

• Messages sent to customer support
• Responses and support history

3. How We Use Your Data

We process your personal data for the following purposes:

• To create and manage your account
• To process transactions and provide platform services
• To allocate products and manage unboxing outcomes
• To fulfil orders and arrange delivery
• To communicate with you regarding orders or support requests
• To detect and prevent fraud, abuse, or unauthorised activity
• To improve platform performance and user experience
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases under GDPR:

• Contractual necessity – to provide services you have requested
• Legitimate interests – including fraud prevention, platform security, and service improvement
• Legal obligations – compliance with applicable laws and regulations
• Consent – where required (e.g. marketing communications, cookies where applicable)

5. Sharing of Personal Data

We may share your data with the following categories of third parties:

5.1 Payment Providers

To securely process transactions.

5.2 Shipping and Logistics Partners

To deliver products to your address.

5.3 Suppliers and Fulfilment Partners

Including third-party suppliers or influencer partners responsible for dispatching products directly to customers.

5.4 Service Providers

Including hosting providers, analytics tools, and customer support systems.

5.5 Legal and Regulatory Authorities

Where required to comply with legal obligations or enforce our Terms.

We ensure that all third parties process personal data in accordance with applicable data protection laws.

6. International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA) where necessary.

Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Transfers to jurisdictions deemed to provide adequate protection

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Inactive accounts and associated data may be retained for a reasonable period before deletion or anonymisation.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal limitations)
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Requests can be made by contacting us via the platform.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption of sensitive data
• Secure payment processing via third-party providers
• Access controls and monitoring systems

Despite these measures, no system can be guaranteed to be completely secure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core platform functionality
• Improve user experience
• Analyse platform usage

Where required by law, users will be presented with options to manage cookie preferences.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform operations.

Users will be notified of significant changes where required.

13. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact Fanboxes support at [email protected]