Delivery Policy

1. Overview

This Delivery Policy outlines how orders placed on Fanboxes.com are processed, fulfilled, and delivered. Fanboxes operates a hybrid fulfilment model. Products may be shipped directly by Fanboxes or by third-party suppliers and partner influencers.

2. Shipping Coverage

Fanboxes offers worldwide shipping, subject to operational and logistical limitations. Certain regions may have restricted delivery availability. If shipping is not possible to your location, you will be notified at checkout or after order confirmation.

3. Order Processing

Orders are processed after:

• A product has been allocated (including via unboxing), and
• The user has confirmed delivery and completed any required checkout steps

Processing times may vary depending on the fulfilment source.

Typical processing time:

• 1–5 business days (Fanboxes fulfilment)
• May vary for third-party suppliers or influencer fulfilment

4. Fulfilment Model

Products may be fulfilled by:

• Fanboxes (central stock / warehouse)
• Third-party suppliers (dropshipping partners)
• Influencer partners supplying their own products

By placing an order, you acknowledge and accept that:

• Items may be shipped from different locations
• Delivery times may vary depending on the supplier
• Products in the same order may arrive separately

Fanboxes coordinates fulfilment but does not manufacture or directly handle all products.

5. Shipping Times

Estimated delivery times are provided at checkout where available.

Typical delivery ranges:

• Domestic / regional: 2–7 business days
• International: 5–21 business days

These are estimates only and not guaranteed.

Delays may occur due to:

• Customs clearance
• Courier disruptions
• Supplier handling times
• Events outside our control

6. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Product type
• Fulfilment source

Customers are responsible for all shipping costs unless otherwise stated.

7. Customs, Duties, and Taxes

For international shipments:

• Import duties, taxes, and customs fees may apply
• These charges are the responsibility of the customer
• Fanboxes has no control over these charges and cannot predict their amount.

Failure to pay customs charges may result in:

• Delayed delivery
• Return of the item
• Disposal by customs authorities

No refunds will be issued in such cases.

8. Delivery Responsibility and Risk

Risk of loss or damage transfers to the customer upon confirmed delivery to the provided shipping address. Proof of delivery provided by the courier is considered sufficient evidence of fulfilment.

Fanboxes is not responsible for:

• Lost or stolen packages after confirmed delivery
• Incorrect addresses provided by the customer

9. Address Accuracy

Customers are responsible for ensuring all shipping details are accurate and complete at the time of order.

If an order is returned due to:

• Incorrect address
• Failed delivery attempts
• Unclaimed shipments

the customer may be required to pay additional shipping fees for re-delivery.

10. Split Shipments

Where items are sourced from multiple fulfilment partners:

• Orders may be shipped in separate packages
• Different tracking numbers may be provided
• Delivery times may vary per item

11. Tracking Information

Tracking information will be provided where available. Some fulfilment partners may not provide full tracking updates, particularly for certain international shipments.

12. Delivery Issues

If you experience an issue with delivery, including:

• Non-delivery
• Damaged goods
• Incorrect items

you must contact Fanboxes support within 48 hours of delivery (or expected delivery date). Failure to report issues within this timeframe may affect eligibility for resolution. All delivery issues are handled in accordance with the Refund Policy.

13. Failed Deliveries and Returns

If a delivery fails due to customer-related issues (e.g. absence, refusal, unpaid customs fees):

• The item may be returned to sender or destroyed
• Re-shipping will require additional payment
• Refunds will not be issued for failed deliveries caused by the customer.

14. Force Majeure

Fanboxes is not liable for delays or failures in delivery caused by events outside its reasonable control, including but not limited to:

• Natural disasters
• War or political instability
• Strikes or labour disruptions
• Customs delays

15. Policy Updates

Fanboxes reserves the right to update this Delivery Policy at any time. Continued use of the platform constitutes acceptance of any updates.